FAQ

FAQ

  • How to Register on Exctrade

    Please visit Exctrade’s official website: https://www.exctrade.com, and click the Register button on the top right-hand side. On the registration page, please insert the email address and password that you’ll use for your account.  (NOTE: The password must be a combination of numbers and letters). After filling in your data, click on the【Create account】button. We will now send you a confirmation email to the address you’ve specified. Please check your inbox to confirm your registration.

  • How to Deposit to Exctrade

    To start with, please visit the Exctrade website: https://www.exctrade.com and Log In to your Extrade account. After you have logged in to your account, please click【Finance】-【Deposit】on the upper right-hand side of the page. Follow the instructions to Deposit on your favorite coin.

  • How to Trade on Exctrade

    Go to the Exctrade website (www.exctrade.com). Click【Log In】from the menu and enter your details to log in. If you want to purchase LTC at the current bitcoin price, choose BTC Market and input LTC in the search box. By clicking the trading pair LTC/BTC, you will be presented with the trading page. The display area of Exctrade Announcements, The display area of the current trading pair in 24h Volume, The display area of the sell order book, The display area of the buy order book, The display area of Market Depth , The type of order, The buy area , The sell area, The switch area of other trading markets/trading pairs, The display of the latest completed transaction price. Use the buy area of the Basic or Advanced website to buy LTC, or the sell area to sell LTC. Fill in the price and the amount that you prefer to place the order. The default price displayed in the limit price area is the last transaction price. You can choose a market order if you want to make a transaction quickly. If the market price of LTC/BTC is 0.2 but you want to buy at 0.1, then you can place a limit order. The percentages shown below the LTC Amount box refer to the amount of BTC you wish to use to buy LTC.

  • How to Withdraw from Exctrade

    Please visit https://www.exctrade.com and Log in to your Exctrade account. After you have logged in to your account, click【Wallet】-【Withdraw】on the upper right-hand side of the page. Please input the abbreviation or full name of a coin/token that you want to withdraw, or select it from the list. Using BTC as an example, you can copy the “BTC Deposit Address" from the corresponding platform or wallet you want to withdraw your funds to and paste it to the “BTC Withdrawal Address” section. After that, please input the amount of that asset that you want to withdraw. Our system will deduct the transaction fee, and calculate the amount you will get on the corresponding platform or wallet.

  • How to convert your small amount balance to LTC

    What is Small Balance? Small balance refers to tokens or coins of estimated value lower than 0.001BTC (dust), which can be converted to LTC. 1. To start with, please hover on【Wallet】and click on the【Balance】button. 2. Find the 【Convert to Exctrade Coin】button to check which assets from your account can be converted to LTC. 3. You can click【Conversion History】to find the history records. NOTE: You can convert as many assets in one conversion as you wish. Unlisted/delisted tokens are excluded from the conversion. You can only make one small balance conversion for every 24 hours. Considering price fluctuation will impact LTC's estimated value of LTC is subject to constant fluctuation. The system only prompts a pre-estimate value as a conversion price. The system will display an estimated value at the time being. The LTC amount converted is calculated at the real-time market price of the time when you finally confirm the conversion process. If there is a 5% fluctuation (or greater) during the conversion period, for the benefit of our users, the conversion process will not proceed further. In that case, please try later or re-initiate the process.